BTV 2024 Accelerator insurtech startup creates seamless communication between carriers, brokers and end-customers

When they started their careers as software engineers, Zack Khan and Peter Dun were building complex forms for companies like Robinhood and Nextdoor. Their combined experience propelled them to leave their jobs to co-found Feathery. Today, they have found their niche, providing the most powerful form and workflow builder for insurance brokers and carriers. 

“We had experience working for form-heavy companies with a lot of data intake,” says Khan. “We started Feathery based on the challenge of building complex forms. There’s no other industry as complex as insurance, as far as data intake. There's data loss and translation, and especially for complex risk, there's just so much intake of data. That’s what got us excited about insurance. Over time, we’ve really doubled down on insurance as our core industry. We’ve learned so much about the industry and we’ve worked with so many incredible partners.”

Since its start in 2021, Feathery has already seen incredible growth. The company achieved a fivefold increase in growth in 2023, reached profitability earlier this year, and is on track for five to six times growth in 2024.

Building a network for all insurance stakeholders

According to Khan, the vision at Feathery is to power all data intake points within the insurance industry across all lines of business, with Feathery at the frontend to collect and process data for any process (e.g. quoting, claims) and route it to the right systems. “By building a network of all insurance stakeholders on the Feathery platform, we can solve the age-old problem of seamless communication between carriers, brokers and end-customers,” he says. 

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• For carriers, Feathery helps with unstructured data analysis so that they can return quotes to brokers and agents faster and more efficiently, which means more revenue. “Our system also enables them to use even more data for underwriting to more effectively evaluate risk,” says Khan. “Feathery also helps carriers process claims more efficiently with less internal resources.”

• For brokers, Feathery helps provide clients with personalized recommendations with less manual work. “For quoting, brokers can provide customers with more comprehensive options,” according to Khan. “For comparative policy analysis, brokers can help ensure their customers know their best options, leading to better customer service and less work required to serve each customer.”

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The BTV accelerator provides roadmap and focus
When Khan and Dun started working with the BTV accelerator program, it provided them with more momentum to move their business forward. “The exciting part was just being able to just meet directly, one-on-one with the biggest brokers in the country and some large carriers as well. BTV Mania, in particular, is like no other program. It has been so valuable. We've developed so many customer relationships from it, but also received incredible feedback. It’s really changed our roadmap and provided us with focus, helped us understand where the gaps are in our product and where people are looking for solutions. The team connects you with all these people and says ‘have fun’ and off you go. You see them at every conference, you connect with them and they help you actively navigate. It's just a great program.”

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Feathery is in the implementation stages with several insurance companies, including MassMutual, Secura and The Baldwin Group. Here are a few of the projects Feathery has led: 

• MassMutual built a digital experience for producers to automate license checks and submit customer information for commercial benefits. Feathery automatically updates MassMutual’s CRM (Salesforce) and returns an automated response on whether the producer is licensed to  sell that policy, speeding up time-to-quote dramatically and automating a previously manual process.
• The Baldwin Group uses Feathery to generate comparative policy proposals much faster.  Feathery analyzes carrier quote PDFs and Applied Epic data to generate branded reports for clients comparing different policy options, premium variances, coverage differences etc.  Baldwin is also leveraging Feathery for quoting automation, using Feathery’s browser extension to read ACORD PDFs and autofill quoting portals to dramatically speed up time-to-quote. 
• A leading cyber carrier built a quoting workflow that automatically reads incoming emails in the shared inbox, extracts data from attachments and outputs an Excel rating spreadsheet with the extracted data. This rater now includes more fields to help them better underwrite risk. 

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If you are interested in reaching out for more information about Feathery, use the following links:

• Website: Feathery 
• Email: zack@feathery.io
• LinkedIn: Zack Khan
• LinkedIn Company Page: Feathery
• YouTube: Feathery
• Blog signup: Feathery

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As Feathery continues to make waves in the insurtech space, their journey highlights the impact of innovation in transforming the insurance industry. Their ability to power data intake and streamline workflow helps carriers and brokers tackle today’s challenges with state-of-the-art solutions.

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